Associate Software Engineer - Cloud Services and Software in Salesforce (SFDC)

Vodafone connects millions globally, enhancing digital inclusion and sustainability, leveraging Salesforce for smarter customer relationship management and innovation.

• Optimized Spark-based ETL pipelines processing 5TB daily telemetry data using Apache Airflow, reducing monitoring time from 20 mins to sub-second latency for 30,000 CDRs (call detail records) across 7 European regions.
• Collaborated with business stakeholders to identify analytics requirements and materialized data sources into a cloud-based AWS S3 data lake, integrating 20+ legacy systems and accelerating data retrieval by 60%.
• Administered Salesforce Tableau CRM, which entailed extraction of data from Salesforce, development of datasets with dataflows and dataflow builder, and execution, scheduling, and tracking of dataflows.
• Demonstrated success in leading and participating in 30+ Agile sprints, ensuring timely delivery of project milestones and fostering a collaborative team environment for productivity, attaining a 100% on-time delivery rate.
• Utilized Workbench and Salesforce Object Query Language (SOQL) for advanced data patching, correcting over 5,000 records with discrepancies during year-end activities, enhancing data reliability by 45%.
• Led on-call support data initiatives, collaborating with Project Managers and Data Scientists to optimize critical pipelines, achieving 99.9% SLA uptime, and boosting customer Net Promoter Score (NPS) by 15 points.
• • Contributed to Nucleus, Vodafone’s metadata-driven analytics platform, optimizing ETL pipelines using PySpark that reduced data onboarding from 3 weeks to 4 hours for 1,900 daily loads across 50 million European subscribers.
• Collaboratively worked with test and development teams, resolving common issues in Salesforce.
• Supervised and guided a team of 2 indirect reportees on knowledge transfer and daily tasks.
• Led on-call support data initiatives, collaborating with Project Managers and Data Scientists to optimize critical pipelines, achieving 99.9% SLA uptime, and boosting customer Net Promoter Score (NPS) by 15 points.
• Handled BAU activities in PreProd and Production environments.
• Worked on automations and extended support to work on POCs using DevOps tools such as AutoRabit, Gearset, and Copado.

Salesforce Administrator

• Streamlined data entry processes by 20% by implementing data validation rules and custom fields in Salesforce.
• Utilized tools like Process Builder, Email Templates, Workflow Rules, Workflow Actions, and Approval Flows to improve system functionality, ensuring overall Salesforce efficiency.
• Automated complex data patching processes using Apex Data Loader, processing over 10,000 records monthly, resulting in a 50% reduction in manual data entry errors and a 30% increase in process efficiency.
• Led team to implement OwnBackup ETL tool for Salesforce, securing 100+ backups and anonymizing data in full-copy sandboxes.
• Administered Salesforce sandboxes, performed refresh activities, and managed Git and Jenkins CI-CD pipelines.
• Resolved support requests and conflicts during the deployment process.
• Communicated daily status updates through regular correspondence and scheduled calls with integrated teams.